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Published
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April 28, 2010 |
Last Updated |
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April 28, 2010 |
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Introduction |
This is an amazing new utility in Windows 7, it enables
users to record their interactions with an application
and provide a detailed screen-by-screen view with
accompanying information. It really
saves times and headache. Why ? If you ever provided
support for individuals/companies over phone or e-mail,
you would definitely know how its hard sometimes to
understand on the client what exactly is the problem he is
facing. Well,
With Windows 7, your worst nightmare has been solved.
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This utility not only can be used
for reporting issues, but from another side of view, I use
it sometimes to provide technical training for my
customers :)
It is a great tool to show your
parents the steps needed and what they should do to
perform a particular task, for example, teaching them
how to attach an email and so on.
All you have to do is to lunch the
application, start the recording and then start clicking left and right, and the
application will document all your mouse clicks as well
as your keystrokes
and will be providing a snapshot of each click ,
and once your stop the recording, the output file is
contained in a single zipped MHTML report page.
So lets see how you can benefit
from the Problem Steps Recording utility:
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To lunch the utility, click
Start
> then inside the search programs and files
textbox type
psr

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The Problem Steps
Recorder utility will open, as you can
see, its simple to use, just a
Start Record button and
it will do all the rest on your behalf.
When you are done recording, just clip
Stop Record. And once
you start recording, you can type
comments by clicking on the Add
Comment button.

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For example, a
client is having a problem with VNC on
his machine and I need to know what is
happening with him, so using Problem
Steps Recorder, I will be able to see
the error he is having.

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To see the output
file that Problem Steps Recorder
generated, download this file :
REALVNC_ERROR.zip
Below is how the file inside the zipped
folder looks like , it starts with
Problem_YYYYMMDD_HHMM.mht

Where YYYY = the Year
MM = Month
DD = Date
HH = Hour
MM = Minutes
These refers to when the file was
generated. So that if you as a user sent
the support representative multiple
files, he/she
would be able to differentiate them from
each other and see the progress of the
issue.
Summary
Windows 7 has a new feature, called the Problem
Steps Recorder. It
enables users to record their interactions with an
application and provide a detailed screen-by-screen view
with accompanying information.
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