This utility not only can be used for reporting issues, but from another side of view, I use it sometimes to provide technical training for my customers :)

It is a great tool to show your parents the steps needed and what they should do to perform a particular task, for example, teaching them how to attach an email and so on.

All you have to do is to lunch the application, start the recording and then start clicking left and right, and the application will document all your mouse clicks as well as your keystrokes and will be providing a snapshot of each click , and once your stop the recording, the output file is contained in a single zipped MHTML report page.

So lets see how you can benefit from the Problem Steps Recording utility:

1. To lunch the utility, click Start    > then inside the search programs and files textbox type psr
   
   
   

2. The Problem Steps Recorder utility will open, as you can see, its simple to use, just a Start Record button  and it will do all the rest on your behalf. When you are done recording, just clip Stop Record. And once you start recording, you can type comments by clicking on the Add Comment button.
   
   
   
   

3. For example, a client is having a problem with VNC on his machine and I need to know what is happening with him, so using Problem Steps Recorder, I will be able to see the error he is having.
   
   
   

4. To see the output file that Problem Steps Recorder generated, download this file : REALVNC_ERROR.zip
   
   Below is how the file inside the zipped folder looks like , it starts with Problem_YYYYMMDD_HHMM.mht
   
   
   
   Where YYYY = the Year
   MM = Month
   DD = Date
   HH = Hour
   MM = Minutes
   
   These refers to when the file was generated. So that if you as a user sent the support representative multiple files, he/she would be able to differentiate them from each other and see the progress of the issue.